Who is responsible
NEO Games, part of the NEO family, is responsible for how your personal data is used and protected. For any privacy matter, email getneostudio@gmail.com.
Legal name and address of the responsible party: to be completed before publishing.
What we collect
- Your contact details: name, project name, email and phone/WhatsApp.
- Your order details: what you buy, when and its status.
- The files you share for your order (music, artwork, game files, notes). We use them only for your pieces.
- Payment confirmations from the payment processor, once payments are enabled. We never store your card details.
We don't ask for sensitive data.
How we use it
- To make and deliver your order.
- To bill what you buy.
- To keep you posted on your order.
We don't sell your data or use it for third-party advertising.
Who we share it with
Only with those who help us make and deliver your order, and only what's needed: payment processors, hosting (Cloudflare), the AI providers we use to produce your pieces, and authorities when the law requires it.
Your rights
You can ask to access, correct or delete your data, or opt out of its use, at any time. Email getneostudio@gmail.com; we reply within 20 business days. California residents have the rights granted by the CCPA/CPRA; we do not sell or share personal information for cross-context advertising.
What's stored in your browser
This site saves your order in your own browser to show it on the confirmation page. We don't use advertising cookies.
Changes
If this policy changes, we'll post it on this page.
Last updated: October 23, 2026